WebAgent Workspace is a suite of tools that provides agents, case managers, help desk professionals, and managers quick access to what they need to help answer customer … WebLet's take the incident table for the article. By default, the short description keywords (that are existing or dynamically provided by the user) are searched to show any relevant existing data. The existing
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WebWhen you refresh the Agent Workspace view, the Support Sessions list is available alongside the other related items. Repeat steps 1-6 for the other task types in use (problem change request, service catalog request). Interaction Configuration — Agent Workspace. In Agent Workspace, browse to the Interactions list. WebIntelligently route cases to the best employee and gain visibility into the full case lifecycle. Monitor services to identify problems and notify impacted customers. Fix issues faster by analyzing workflow trends to increase … quick access target
Agent Workspace - How to configure Agent Assist for a …
WebJan 8, 2024 · The following steps will guide you through viewing the OOB Glance widget in Agent Workspace. NOTE: These steps assume the OOB Configuration of the Default … WebApr 28, 2024 · In this week’s UI Builder Bytes, we’re going to take a closer look at the list components: List and List - Simple. These list components are among the more popular components in UI Builder, and I’ve seen similar questions a few times on the Now Experience community and in the sndevs slack around them. They’re questions that I … WebSep 8, 2024 · In this post, we will provide a walk through on how to create your first and basic playbook in ServiceNow. If you saw Live Coding Happy Hour on August 19, 2024 … quick access teachers